01. HOW DO I INSTALL THE TRIBE ARCHIPELAGO PRESETS & PROFILES?

1) Please see our Install Page for instructions on installing your set.

02. HOW DO I INSTALL THE ACR PRESETS?

1) Please see our Install Page for instructions on installing your set.

03. WHAT VERSION OF LIGHTROOM (PS FOR ACR) DO I NEED FOR THESE PRESETS?

Our Presets (LXC, SUMMIT, WOLF PACK, & ATLAS) are designed for Adobe Lightroom Classic CC (2015), 6, 5 & 4. The ACR presets in these sets are designed to work with Photoshop CC & CS6. The EXFILM, WAYFARER, TERRAIN, & 1888AD Presets/Profiles are designed for Adobe Lightroom Classic CC 7.5 (and newer) & Adobe Camera Raw 10.5 (and newer).

04. WILL THESE PRESETS WORK FOR BOTH JPG AND RAW FILES?

Our presets are designed for RAW files, but will work on Jpeg/Tiff/DNG files as well.

05. WILL THESE PRESETS WORK ON VARIOUS CAMERA PLATFORMS?

Our presets will work on most RAW or JPG file that can be imported into Lightroom. We test our presets on numerous RAW files from a variety of cameras prior to releasing them. If you have any questions, please visit the Tribe Collective Facebook Group to join our amazing and helpful community, or contact us directly via support.

06. DO THE SETS INCLUDE ACR PRESETS? WHAT ARE ACR PRESETS?

Yes, we include both Lightroom and ACR presets with purchase. ACR or Adobe Camera Raw comes installed with Photoshop. Unlike actions, you will access these in the Camera Raw panel when opening RAW files into Photoshop. For more information on ACR, please visit the Adobe page. Please note, these are NOT Photoshop Actions.

07. WHAT IS YOUR RETURN POLICY?

All Sales are final, there are no refunds, exchanges or returns. Refunds for accidental multiple purchases will be subject to transaction fees. Please be sure that any Product you are purchasing is compatible with your software or camera files (requirements are listed on the Product page), there are no refunds, exchanges or returns for incompatibility. After purchase, Products are delivered as a digital download. We encourage you to make a backup copy of your downloaded Products, but no other copying or reproducing of Products is permitted. For more details please see our complete terms and conditions.

08. CAN I SHARE THESE PRESETS?

No. It is illegal to redistribute our products.

09. HOW MANY COMPUTERS CAN I INSTALL THESE PRESETS ON?

Our presets include licence to install them on 5 computers that you own personally or use for your business.

10. DO YOU OFFER A BRAND AMBASSADOR PROGRAM?

At this time, we are not accepting applications for new Ambassadors.

11. I CANNOT LOCATE THE Basecamp, LXCN, Livefolk, F&S, FXS, D+H, LKO, LOAFMAN, KLN, & RL PRESETS? ARE THEY AVAILABLE FOR PURCHASE?

We are no longer selling the BASECAMP, LXCN, LIVEFOLK, FLINT & STEEL, FORGED FXS, DON + HELEN, LKO, KLN, Loafman and RL Presets. Some sets have been retired to make room for new ones.

13. I HAVE LOST MY PRESETS, HOW DO I DOWNLOAD THEM AGAIN?

Please visit our Orders for details on how to recover your order.


 
 

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